This website is operated by Mucoso. Throughout the site, the terms “we,” “us,” and “our” refer to Mucoso. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink.
By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.
Any new features or tools added to the current store shall also be subject to these Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
How Can We Help You?
We understand that sometimes things don’t go as planned, and we’re here to assist you every step of the way. Here’s how you can get in touch with us:
support@muscoso.com
Be sure to include your order number or product details for quicker assistance.
FAQ
Before reaching out, you might find the answers to your questions in our FAQ section
Live Chat Support
For immediate assistance, you can use our Live Chat feature on our website
Phone Support
+84 896 928 496
Available Monday – Friday,
9 AM to 6 PM (Vietnam Time)
Social Media
Instagram: @muscosobags
Facebook: Muscoso Bags
Twitter: @MuscosoBags
Support Topics We Can Assist With
Product Inquiries: Have questions about our clear backpacks, tote bags, or any of our other products? We’ll provide you with all the details you need.
Returns & Exchanges: Need to return or exchange an item? We’re happy to help guide you through the process.
Technical Support: Experiencing issues with our website? Let us know, and we’ll get it sorted.
Order Assistance: If you need help placing an order, tracking your shipment, or adjusting your order details, our team is ready to assist.
Shipping & Delivery: Get assistance with tracking, shipping updates, or any delivery-related issues.
How to Return an Item?
If you’re not satisfied with your purchase and need to initiate a return, please review our Return Policy on the website. For further assistance, simply send us an email at support@muscoso.com with your order number and a brief description of the issue.
Your Feedback Matters
We love hearing from our customers! Whether you’ve had a great experience or have suggestions for improvement, your feedback helps us grow and improve our service. If you’d like to share your thoughts, please email us or use our contact form on the website.