At Mucoso, we are committed to providing you with a seamless and reliable shopping experience, including fast and secure delivery of your orders. Please take a moment to review our shipping and delivery policy.
Shipping Methods and Timeframes
We offer a variety of shipping methods to ensure that your order arrives on time. Shipping timeframes depend on the delivery destination, the method selected, and the status of your order. Here are the typical shipping options:
Standard Shipping
5-7 business days
(within Vietnam)
Express Shipping
2-4 business days
(within Vietnam)
International Shipping
Delivery times vary by destination. Please allow up to 10-14 business days for international orders to arrive
*Note: All shipping times are estimates and may vary depending on factors such as weather, public holidays, or delivery carrier delays
Shipping Fees
Shipping fees are calculated based on the weight of your order and the delivery destination. You can view the exact shipping cost during checkout. We also offer free standard shipping on orders over [insert amount] for customers within Vietnam.
For international orders, shipping fees are calculated based on the destination and weight of the products in your cart.
Tracking Your Order
Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor your shipment’s progress through the carrier’s website. If you experience any issues tracking your order, feel free to contact us at support@muscoso.com.
Customs and Import Duties
For international shipments, customs duties and taxes may be applicable depending on your country’s regulations. Customers are responsible for any additional fees once the shipment reaches the destination country. Mucoso has no control over these charges, and they are not included in the total cost of your order.
Missing or Damaged Items
If your order arrives damaged or contains missing items, please contact us immediately at support@muscoso.com. We will investigate the issue and arrange for a replacement or refund for the missing or damaged product(s).
Shipping Restrictions
Currently, we ship to most locations within Vietnam and select international destinations. If you have any questions about whether we ship to your area, please contact us at support@muscoso.com.
Shipping Fees
Shipping fees are calculated based on the weight of your order and the delivery destination. You can view the exact shipping cost during checkout. We also offer free standard shipping on orders over [insert amount] for customers within Vietnam.
For international orders, shipping fees are calculated based on the destination and weight of the products in your cart.
Tracking Your Order
Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor your shipment’s progress through the carrier’s website. If you experience any issues tracking your order, feel free to contact us at support@muscoso.com.
Customs and Import Duties
For international shipments, customs duties and taxes may be applicable depending on your country’s regulations. Customers are responsible for any additional fees once the shipment reaches the destination country. Mucoso has no control over these charges, and they are not included in the total cost of your order.
Missing or Damaged Items
If your order arrives damaged or contains missing items, please contact us immediately at support@muscoso.com. We will investigate the issue and arrange for a replacement or refund for the missing or damaged product(s).
Shipping Restrictions
Currently, we ship to most locations within Vietnam and select international destinations. If you have any questions about whether we ship to your area, please contact us at support@muscoso.com.
If you have any questions or concerns regarding payments or any issues with your order, feel free to reach out to us